FAQ

  1. What are your delivery charges?
  2. What is your returns policy?
  3. How do I know when you have received my order?
  4. I don't know what size I am, how can I tell?
  5. Where is my order confirmation?
  6. How do I find my order number?
  7. My order is faulty/incorrect,what do I do?
  8. How long does it take to process my return?
  9. Does The Ragged Priest wholesale?
  10. Can I cancel an order?
  11. How do I create an account?

What are your delivery charges?

UK Standard - 48hr service (from date of dispatch - we aim to dispatch orders within 2 working days) fully tracked - £2.95 UK

Next Day - Next Day service (from date of dispatch - we aim to dispatch orders within 2 working days) fully tracked - £6.00

EU Standard - 4-6 day service (from date of dispatch - we aim to dispatch orders within 2 working days) fully tracked - £6.95

Rest of World Standard - 6-10 day service (from date of dispatch - we aim to dispatch orders within 2 working days) fully tracked - £8.95

What is your returns policy?

We accept all major credit cards through PayPal. If you do not have a PayPal account, we do accept credit or debit cards over the phone. Just give us a call on (+44) 01702 330695 and ask for the web team.

How do I know when you have received my order?

After successfully placing an order, you will receive an email confirming that your order is now being processed (if you don't receive this email straight away, please check your junk folder).

I don't know what size I am, how can I tell?

If you are unsure what size you might be, please do check our 'Size Guide' below. Please note that sizing may vary between styles. If you have any specific sizing questions, or would like more information please contact us at info@theraggedpriest.com

Size Guide
Size Jean size UK EU US Australia Japan
XS 26" 6 34 2 6 5
S 28" 8 36 4 8 7
M 30" 10 38 6 10 9
L 32" 12 40 8 12 11

Where is my order confirmation?

If you have placed an order but not yet received your order confirmation then drop us an email at info@theraggedpriest.com, please include your name and the item/s you ordered in this email. Alternatively, you can call us on '01702 330695' and just ask to be put through to the web team.

How do I find my order number?

You can find your order number in the email confirmation you receive after placing your order.

My order is faulty/incorrect,what do I do?

If your order is faulty or incorrect then you can return it to us using the address given on the returns form included in your package. Please fill in this form, with the details of your refund or exchange and include it in your return. Once we have received your item we will then give you your refund or exchange.

How long does it take to process my return?

The time it takes to process your return may vary dependant on:

  • the delivery option chosen (e.g. First or Second class etc)
  • your location
  • the day your item is received by us (we are open Monday - Friday)

If you are concerned about how long your return is taking then please contact us at info@theraggedpriest.com, please have your order number handy.

Does The Ragged Priest wholesale?

Yes, The Ragged Priest does wholesale, and we are always looking to work with new stockists. For more information please email us at info@theraggedpriest.com.

Can I cancel an order?

You are legally entitled to cancel your order and obtain a full refund as long as you do this while your order is still being processed and has not yet been dispatched. In order to cancel you must email us at info@theraggedpriest.com quoting your name, order number and full address. We will then be able to cancel your order and refund you. If your order has already been dispatched when you cancel it then you will need to return the order to us at your own expense.

How do I create an account?

If you would like to create an account with us and keep track of your orders and your addresses then make sure you tick the 'Create an account' checkbox at the bottom of the Checkout page