Customer Services

Shipping and delivery

After successfully placing an order, you will receive an email confirming that your order is now being processed (if you don’t receive this email straight away, please check your junk folder). We aim to process all orders within 2 working days, however during sale or other busy periods orders may take longer to be processed.

Once your order has been shipped, you will receive a second email to let you know that your order is now ‘completed,’ This email will also include tracking details, so you can track your package direct to your door. If you live in Norway or Switzerland, we may require some additional information from you in order to get your parcel to you. Please check your email inbox, to make sure this does not delay the shipping of your order. For more information on shipping, returns or lost orders please scroll down…

UK Customers

Royal Mail 48hr tracked – £2.95

This is a fully tracked (but not signed for) service. Your parcel will be delivered within 48hrs (from date of dispatch – we aim to dispatch all orders within 2 working days). You will receive both email and text message confirmation of when your parcel will be delivered. Please note, we are currently unable to ship to PO Box addresses.

Royal Mail Special Delivery Next (working) Day – £6.00

This is a fully tracked service, and your parcel will be delivered the next working day (from date of dispatch – we aim to dispatch all orders within 2 working days). You will receive both email and text message confirmation of when your parcel will be delivered. Please note, we are currently unable to ship to PO Box addresses.

Hey big spenders… spend over £75 and you qualify for FREE UK Standard Delivery.

INTERNATIONAL CUSTOMERS

DPD EU Standard Delivery – £6.95

This is a fully tracked service, and your parcel will be delivered within 4-6 days (from date of dispatch – we aim to dispatch all orders within 2 working days). You will receive both email and text message confirmation of when your parcel will be delivered.

DPD Rest of World Standard Delivery – £8.95

This is a fully tracked service, and your parcel will be delivered within 6-10 days (from date of dispatch – we aim to dispatch all orders within 2 working days).

If you live in Norway or Switzerland, we may require some additional information from you in order to get your parcel to you. Please check your email inbox, to make sure this does not delay the shipping of your order.

Hey big spenders… spend over £100 and you qualify for FREE International Standard Delivery.

 Returns Policy

Sometimes things just don’t work out. It’s not you, it’s me. Can we still be friends?

If you do wish to return or exchange your item, you can do within 28 days from the date of dispatch. The item will need to be returned in its original (unworn/unused) condition with tags attached. Unfortunately, we do not offer free returns, so you will need to send the package back at your own cost. If you have been sent an incorrect or faulty item, then this cost will be refunded back to you – please contact us before you post your item to arrange this. Any packages sent using a non-tracked service are sent at your own risk.

 Problems receiving your order?

In the event that your parcel has not arrived within the designated shipping time, or has no tracking information or recent updates please let us know as soon as possible. In order to receive full compensation for lost or missing orders you will need to notify us within the following time frames:

UK Customers – 7 days from date of dispatch

International Customers – 14 days from date of dispatch

Please note that if we are notified of any problems with your shipment outside of these windows, we may only be able to offer store credit as compensation for any parcels that are declared as lost.

Still got a question? Get in touch 🙂

Email us: info@theraggedpriest.com

Call us: (+44) 01702 330695

*please note that our opening hours are Mon-Fri 9am-5pm (excluding UK bank holidays), so we will be unable to answer your queries outside of these hours.

FAQ

What are your delivery charges?
UK Standard - 48hr service (from date of dispatch - we aim to dispatch orders within 2 working days) fully tracked - £2.95 UK Next Day - Next Day service (from date of dispatch - we aim to dispatch orders within 2 working days) fully tracked - £6.00 EU Standard - 4-6 day service (from date of dispatch - we aim to dispatch orders within 2 working days) fully tracked - £6.95 Rest of World Standard - 6-10 day service (from date of dispatch - we aim to dispatch orders within 2 working days) fully tracked - £8.95
What is your returns policy?
Returns Policy

If you do wish to return or exchange your item, you can do within 28 days from the date of dispatch. The item will need to be returned in its original (unworn/unused) condition with tags attached.

Unfortunately, we do not offer free returns, so you will need to send the package back at your own cost. If you have been sent an incorrect or faulty item, then this cost will be refunded back to you - please contact us before you post your item to arrange this. Any packages sent using a non-tracked service are sent at your own risk.

Returns Address The Ragged Priest 119 Park Street Westcliff-On-Sea Essex SS0 7PD Tel: (+44) 01702 330695

Please include your returns form in the package that you send back. If you have lost your original returns form we can send you a new one. Just email us at: info@theraggedpriest.com

How long will my order take to arrive?

We aim to process all orders within 2 working days, however during sale or other busy periods orders may take longer to be processed. If there is a delay in dispatching your order we will contact you to let you know.

What payment methods can I use?
We accept all major credit cards through PayPal. If you do not have a PayPal account, we do accept credit or debit cards over the phone. Just give us a call on (+44) 01702 330695 and ask for the web team.
How do I know when you have received my order?

After successfully placing an order, you will receive an email confirming that your order is now being processed (if you don't receive this email straight away, please check your junk folder).

I don't know what size I am, how can I tell?
If you are unsure what size you might be, please do check our 'Size Guide' below. Please note that sizing may vary between styles. If you have any specific sizing questions, or would like more information please contact us at info@theraggedpriest.com
Size Guide
Size Jean size UK EU US Australia Japan
XS 26" 6 34 2 6 5
S 28" 8 36 4 8 7
M 30" 10 38 6 10 9
L 32" 12 40 8 12 11
Where is my order confirmation?

If you have placed an order but not yet received your order confirmation then drop us an email at info@theraggedpriest.com, please include your name and the item/s you ordered in this email. Alternatively, you can call us on '01702 330695' and just ask to be put through to the web team.

How do I find my order number?

You can find your order number in the email confirmation you receive after placing your order.

My order is faulty/incorrect,what do I do?

If your order is faulty or incorrect then you can return it to us using the address given on the returns form included in your package. Please fill in this form, with the details of your refund or exchange and include it in your return. Once we have received your item we will then give you your refund or exchange.

How long does it take to process my return?

The time it takes to process your return may vary dependant on:

  • the delivery option chosen (e.g. First or Second class etc)
  • your location
  • the day your item is received by us (we are open Monday - Friday)

If you are concerned about how long your return is taking then please contact us at info@theraggedpriest.com, please have your order number handy.

Does The Ragged Priest wholesale?

Yes, The Ragged Priest does wholesale, and we are always looking to work with new stockists. For more information please email us at info@theraggedpriest.com.

Can I cancel an order?

You are legally entitled to cancel your order and obtain a full refund as long as you do this while your order is still being processed and has not yet been dispatched. In order to cancel you must email us at info@theraggedpriest.com quoting your name, order number and full address. We will then be able to cancel your order and refund you. If your order has already been dispatched when you cancel it then you will need to return the order to us at your own expense.

How do I create an account?

If you would like to create an account with us and keep track of your orders and your addresses then make sure you tick the 'Create an account' checkbox at the bottom of the Checkout page: