Delivery & Returns Information
PRE-CHRISTMAS DELIVERY DATES
Please note the below dates are for guaranteed Christmas Delivery. Orders placed after these dates will be dispatched as normal but may not be delivered before Christmas. We will do our best to keep you informed of any date changes or possible delays to your delivery.
UK STANDARD: Order by Thursday 19th December
UK NEXT DAY: Order by Friday 20th December
INTERNATIONAL: Order by Tuesday 17th December
DELIVERY
UK Orders: Free Standard Delivery on orders over £60
DPD - UK Two Day Delivery - £3.50
DPD - UK Next Day Delivery - £6.95 (Order before 2pm Monday-Thursday)
DPD - UK Saturday Delivery - £7.95 (Order before 2pm Friday)
International Orders:
Europe - Free Shipping on orders over £75
FedEx - International Shipment - £9.95
Ireland - Free Shipping on orders over £75
USA - Free Shipping on orders over £75
Canada - Free Shipping on orders over £120
Australia - Free Shipping on orders over £95
FedEx - International Shipment - £12.95
Singapore - Free Shipping on order over £95
Rest Of World - Free Shipping on orders over £95
RETURNS
View our full Refund Policy below.
- The London store is now closed so please follow the same process below for returns & exchanges
- If you do wish to return or exchange your item, you have 28 days from the date of delivery to return your parcel back to us. (please note - the item needs to be received by us within the 28 day window.)
- The item will need to be returned in its original (unworn/unused) condition with tags attached.
- Unfortunately, we do not offer free returns, so you will need to send the package back at your own cost.
- If you have been sent an incorrect or faulty item, then this cost will be refunded back to you – please contact us before you post your item to arrange this.
- Any packages sent using a non-tracked service are sent at your own risk.
- If a refund is required this will be made by the same method as the original payment. Please allow 14 working days (20 days) from when we receive your package for your refund to be processed. You will receive an email once this has been completed.
Returns policy:
Items must be returned in their original condition with the tags attached for a full refund (excluding our shipping costs). Remember to complete the returns form enclosed with your order and include it in your parcel.
Please send the item(s) to the address below:
UNISERVE- THE RAGGED PRIEST
London High Bay
Thurrock Park Way,
Tilbury,
Essex
RM18 7HD
We recommend that you insure the return shipment, as you will be liable for any damage to the goods until we receive them. We also recommend that you use a secure, trackable shipper and retain proof of sending.
If returning an international order, clearly mark ‘RETURN GOODS’ on the description to avoid paying unnecessary charges.
Problems receiving your order?
In the event that your parcel has not arrived within the designated shipping time, or has no tracking information or recent updates please let us know as soon as possible. In order to receive full compensation for lost or missing orders you will need to notify us within the following time frames:
UK Customers – 7 days from date of dispatch
International Customers – 14 days from date of dispatch
Please note that if we are notified of any problems with your shipment outside of these windows, we may only be able to offer store credit as compensation for any parcels that are declared as lost.
How to request a refund or exchange:
All refunds will be credited to the original payment method. If you paid by credit card, a refund may take up to 10 business days for your bank to complete. Processing times can vary between card issuers and unfortunately we are unable to influence this. For PayPal, refunds will be paid directly into your account and can take between 3 to 5 days to clear.
Please note that the original shipping costs will only be refunded on items that are incorrect or faulty, while full refunds will be made only on items returned within 28 days in their original condition. We will contact you if we have any queries regarding your return.
Still got a question? Get in touch:
Email us: info@theraggedpriest.com
Opening hours are Mon-Fri 9am-5pm - excluding UK bank holidays.