Terms & Conditions

 

  1. General
  2. Definitions
  3. Orders
  4. Basis Of Sale
  5. Pricing
  6. Availability
  7. Termination
  8. Payment Method
  9. Delivery
  10. Returns and cancellations
  11. Gift Vouchers
  12. Ownership
  13. Limited licence and ownership
  14. Product descriptions and Website content
  15. Data protection and privacy
  16. Risk and Title
  17. Dealing as a business
  18. The Ragged Priest Staff
  19. The entire agreement
  20. Indemnify
  21. Waiver
  22. Amendments to these terms and conditions
  23. Klarna
  24. SMS messaging

1. General:

Please read these Terms and Conditions carefully before using The Ragged Priest Website https://theraggedpriest.com operated by The Ragged Priest.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

2. Definitions:

In these terms and conditions, the words and expressions below have the following meanings: 

  1. “Us”, “we”, or “our” means The Ragged Priest
  2. “Service” means The Ragged Priest Website (https://theraggedpriest.com)
  3. “Purchase” means any The Ragged Priest product(s) and order(s)
  4. “Terms” means these terms and conditions
  5. “Conditions” means these terms and conditions
  6. You” and “your” means the customer
  7. “Product(s)” means any The Ragged Priest product(s)

3. Orders:

You are encouraged to familiarise yourself with your rights contained within the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999.

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that The Ragged Priest is not responsible for any loss or damage arising from the submission of false or inaccurate information.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that The Ragged Priest cannot accept any liability for loss or damage arising out of such cancellation.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

4. Basis of sale:

All orders that you place on the Website will be subject to acceptance in accordance with these terms and conditions. 

The following is required to create a contract between you and us: 

Please follow the simple on-screen instructions taking you through the process of placing an order on the website. By pressing "Place Order Now" on the "Checkout” page, you offer to buy the goods at the prices indicated and pay any applicable delivery charges. 

An order acknowledgement email will be sent to you detailing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by The Ragged Priest. 

We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website regardless of whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 

We will not be liable for any direct or indirect loss of profits or any other financial loss or damage arising out of defective, damaged, or wrongly delivered goods, over and above the value of the goods themselves.

5. Pricing:

Prices include VAT and exclude delivery charges unless otherwise stated. 

All prices are correct at the time of writing but may change due to inadvertent administrative errors or circumstances beyond our control, such as any variations to the rate of VAT. 

The Ragged Priest may not be able to process VAT refunds for international customers.

6. Availability:

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section “Availability, Errors and Inaccuracies” is without prejudice to existing statutory rights.

7. Termination:

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

8. Payment Methods:

You may pay using Visa, MasterCard, American Express and PayPal. You confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. There are no additional charges for using credit or debit cards. The total amount you pay is the same regardless of the payment method.

9. Delivery:

Products must be carefully checked at the time of delivery and signed for by an adult. Any defect or damage must be reported to us immediately (48 hours after delivery). Failing to report any issues with your order immediately will void your ability to report an item as faulty.

The Ragged Priest will not be liable for the delay in a late or failed delivery of your items. The delivery lead time quoted in your order confirmation is an approximation only and given in good faith. 

10: Returns and cancellations:

When returning Products, please send them to us using one of the methods detailed below, including your proof of purchase (a receipt or dispatch note).

We ask that you take reasonable care when handling the Products and return them unopened, unused and in their original packaging where possible.

Once Products have been delivered, you may return them within 14 days of receipt of delivery by the following methods.

By Post or Courier:

You may return any Products to us by post at your own cost and risk.

Please note that we are not liable for any loss or damage to any returned Products in transit and as such, we recommend that you return any Products through a recorded delivery service.

Please package the Products properly and securely together to ensure that the Products are not damaged in transit.

If returned Products are lost or damaged in transit, we reserve the right to charge you for (or refund any amounts attributable to) such loss or damage.

 

Please return to: 

The Ragged Priest Returns Department

119 Park Street

Westcliff-On-Sea

Essex

SS0 7PD

 

Please obtain a certificate of posting and tracking information from your chosen delivery service as proof of postage.

Defective Products:

On delivery, please check the Products carefully for any possible defects. If you believe that any of our Products may be defective or of unsatisfactory quality, please notify us by email at your earliest convenience. We will need to investigate your claim before we are able to process a return for the damaged goods.

We ask that you take reasonable care of the Products while your claim is being investigated. Please do not return any Products which you believe may be defective before contacting us.

If the Products are confirmed defective or misdescribed, we will reimburse you for reasonable return postage costs.

If all Products confirmed defective constitute the entire order or if all Products were faulty or damaged, the original delivery charge will be reimbursed.

The term “defective products” does not cover wear and tear, neglect, abuse or misuse of your goods, loss or damage by fire, smoke, explosion, lightning, sunlight, infestation by animals or insects, theft or loss, or accidental damage caused by you or a third party.

11. Gift vouchers: 

The Ragged Priest gift vouchers are available with values ranging from £25 to £200. Multiple gift vouchers can be bought to create a unique value if required. Gift vouchers are valid for 12 months from the date of purchase.

Our gift vouchers cannot be redeemed or exchanged for cash. They are non-refundable and can only be redeemed at any stores. They cannot be redeemed at any of our stockists or department store concessions.

12. Ownership:

This Website is an official website of The Ragged Priest. The copyright and database rights are owned by The Ragged Priest Limited. The Website and all intellectual property rights (including but not limited to rights in the website as a database) in its text, design, graphics, and the selection, organisation and arrangement thereof, together with the The Ragged Priest trademark and all other trademarks, logos and trade names depicted on the Website, belong to The Ragged Priest Limited.

13. Limited licence and ownership:

You acknowledge and agree that the material and content contained on the Website is made available to you for your personal and non-commercial use and that you may only download such material and content for the sole purpose of using the Website to a single, personal computer. Furthermore, you acknowledge and agree that any other use of the material and content of the Website is strictly prohibited and you agree that it is strictly prohibited to (or to assist or facilitate any third party to) copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create derivative works of material and/or content from the Website without our written permission and that any of the above is a violation of our intellectual property rights.

14. Product descriptions and Website content:

The Ragged Priest will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was uploaded onto the system. Although we aim to keep the Website as up-to-date as possible, the information shown at a particular time, including product descriptions, may not always reflect the positioning exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy. Please note that in the event an error is identified, non-acceptance of an order by us may occur, subject to your statutory rights.

The Ragged Priest will not be liable if, for any reason, our Website is unavailable at any time or for any period.

Cookies: We use cookies on our website. Cookies are pieces of information that a website transfers automatically to the user’s computer for record-keeping purposes. This allows us to monitor which areas of the Website are most popular and helps us to maintain and improve our services.

Newsletters: If you would like to unsubscribe from our newsletter, please email customerservices@theraggedpriest.com.

15. Data protection and privacy:

In addition to allowing The Ragged Priest to check your creditworthiness and process your orders, the personal data you submit and our records of your visits to the Website will be used to monitor and improve our service to you as well as for marketing purposes. We may send you brochures, leaflets and catalogues displaying our Products and services, and may telephone you in order to tell you of promotional offers, to discuss account details or to conduct market research.

The Ragged Priest will respect the privacy of your personal data and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone unless required to do so by a court of competent jurisdiction.

If you wish to update or delete your personal information, or if you prefer that we do not email you to tell you of promotional offers, please contact our Customer Services team.

Please check back frequently to see any updates or changes to The Ragged Priest privacy policy.

To proceed with your order, The Ragged Priest needs to process and store your data and provide your data to third parties who are directly involved with your order e.g. our couriers. By placing an order with The Ragged Priest, you agree to your data being processed by The Ragged Priest Limited and its couriers. If you do not wish to receive information about The Ragged Priest Products and services, or do not wish us to pass your information to carefully selected companies whose products we believe may be of interest to you, please contact our Customer Services team.

The purchase area of our Website is fully secure. We utilise industry-standard SSL (Secure Sockets Layer) technology to guarantee a safe and secure shopping environment. All sensitive information such as credit card details, names and addresses are encrypted. This means that information passed between your computer and our Website cannot be read, even in the event, it is intercepted by someone else.

16. Risk and title: 

No order is binding on you or The Ragged Priest until we have accepted it. All title and ownership to the ordered goods will pass to you from the moment they are dispatched by us to our couriers, or on payment in full by you for the price of the goods along with any delivery charges (if applicable), and risk will pass on delivery.

17. Dealing as a business: 

No order is binding on you or The Ragged Priest until we have accepted it. All title and ownership to the ordered goods will pass to you from the moment they are dispatched by us to our couriers, or on payment in full by you for the price of the goods along with any delivery charges (if applicable), and risk will pass on delivery.

18. The Ragged Priest staff:

Our staff have a right to work in a non-threatening environment, and we reserve the right to refuse the sale of Products and conduct services or contact with any person who displays verbal, physical and/or threatening behaviour towards our staff.

19. The entire agreement:

You confirm that, in agreeing to accept these terms and conditions, you have not relied on any representation, save insofar as the same has expressly been made a term of these terms and conditions, and you agree that you shall have no remedy in respect of any representation.

20. Indemnity: 

You agree fully to indemnify, defend and hold us (including our officers, directors, employees, agents and suppliers) harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your personal information.

21. Waiver:

A failure by us to exercise or enforce any right conferred upon us by these terms and conditions shall not be deemed to be a waiver of such right or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.

22. Amendments to these terms and conditions:

We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use the Website. Your continued use of the Website shall signify your acceptance to be bound by the latest terms and conditions.

23. Klarna:

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

 

  • Pay Later in 3

  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement."

 

 

VAT: 995287749 / REG: 6649980

24. SMS messaging:

Last updated: Oct. 10, 2023

The The Ragged Priest mobile message service (the "Service") is operated by The Ragged Priest (“The Ragged Priest”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The Ragged Priest’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Ragged Priest through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Ragged Priest. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Ragged or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Ragged Priest mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Ragged or email info@theraggedpriest.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.